You can redeem your Himalaya Dollar (HDO), to your bank account from the Himalaya Exchange website.
• Sign into Himalaya Exchange.
• Click on "Wallet."
• Click on "Redeem."
• On the right-hand side of the screen, select your preferred bank from the “Bank Details” drop-down list.
• Enter your redemption amount in the “Amount” box. If you wish to redeem all of your HDO, then simply click “Max” to autofill the “Amount” box. Please note that, for your security and peace of mind, there is a 24-hour limit which means you will not be able to redeem more than 100,000 HDO in any 24-hour period.
• Click on the “Redeem” button.
• Verify your redemption request by clicking “Send Code” then enter the 6-digit code that is sent to your phone by SMS.
Please note there is a $1,000 USD minimum amount requirement and redeem fee will be applied The amount that you receive will be the redemption amount less redeem fee.
You can check your recent redeem history on the right-hand side of the page, as well as the status, transaction date, transaction time, amount, currency, fee and transaction ID.
Also, if your total redemption requests exceed $100,000 in any rolling 30 day period, your account will be subject to a compliance review. A document displaying your proof of address, matching the address we have for you in our records, and dated in the last 90 days, will be requested. If you intend to redeem more than $100,000 in any rolling 30 day period, please contact our customer service team with your proof of address.
You can check your entire redemption history by clicking
• "Wallet"
• "Transactions"
• “Redeem”
Valid Proof of Address documents include the following:
• Bank statements (Must display your name as it appears on your Himalaya Exchange profile, residential address, and bank information.)
• Brokerage statements (Must have brokerage information and the firm logo, as well as show your full name as it appears on your Himalaya Exchange profile and residential address.)
• Credit card statements of reputable institutions
• Utility bills (Such as electric, gas, water, internet, telephone landline, waste management, etc. The mailing address must match the residential address we have on file.)
• Mortgage statements
• Property tax statements
Unacceptable Proof of Address
• Bank statements older than 90 days or bank statements from mobile banks (e.g., Chime, Current, Simple, and TransferWise)
• Any document with the name not matching your Himalaya Exchange profile
• Unopened, undated, or outdated mail
• Bank references, notices, or letters
• Insurance policies
• Mobile phone statements
• Paycheck stubs
• Pension statements
If you have any issues or concerns with your redemption, or if you need any further help, please contact our customer support team.
Click here to return to the Exchange
Have more questions? Submit a request